Buying a luxury watch online from a brand based in another country raises the same questions every time: how long until it arrives, what will customs charge me, what happens if the watch needs service, and what is the return process if something is wrong? These are the questions that decide whether the order gets placed or the browser tab gets closed.
This guide answers all of them for Lucky Harvey buyers. The headline answer is simpler than you might expect: every Lucky Harvey order ships delivered duty paid (DDP) — the price you see at checkout is the full landed cost, with no customs charges at delivery — and the watch typically arrives in 2–7 working days.
How Lucky Harvey Ships
Every Lucky Harvey watch is shipped free of charge via insured, tracked international courier from the brand's authorised distribution. Shipping is via FedEx International Priority or DHL Express — the same carriers Swiss luxury houses use for international fulfilment. Each shipment includes:
End-to-end tracking from dispatch to delivery, with status updates pushed to your email and SMS where available.
Full insurance coverage for the declared value of the watch, with replacement guaranteed in case of loss or damage in transit.
Signature-required delivery at the destination address — the watch is not left unattended.
All customs duties and import taxes pre-paid (DDP) — customs documentation is prepared and duties are settled by Lucky Harvey before the package arrives, so it clears customs quickly and nothing is billed to you.
Delivery Windows
Standard international delivery is 2–7 working days from order confirmation for most destinations worldwide — including North America, Europe, the Middle East, Asia-Pacific, and Australia. Buyers in Hong Kong, where Lucky Harvey ships from, typically receive orders in 3–5 working days.
Add 4–7 working days of production time for engraved or custom-finished watches before the shipping window begins.
Customs Duties: You Pay Nothing
This is the part of international watch buying that usually causes anxiety — and the part Lucky Harvey has removed entirely.
Every Lucky Harvey order ships Delivered Duty Paid (DDP). All customs duties, import taxes, and clearance fees are covered by Lucky Harvey as part of your order. The carrier will never present you with a customs invoice, and there is nothing to pay at the door. The price at checkout is the complete, final landed cost of the watch.
This also speeds up delivery: because duties are settled before the package moves, DDP shipments clear customs faster than buyer-paid shipments, which is part of how the brand keeps the delivery window at 2–7 working days worldwide.
The checkout price is the full landed cost — duties and taxes are always included.
The Warranty
Every Lucky Harvey watch ships with a 2-year international manufacturer warranty covering movement defects, manufacturing faults, and any failure not caused by user damage or normal wear. Beyond the 2-year term, Lucky Harvey provides lifetime support on every watch.
The warranty is valid worldwide — a watch purchased in the United States and used in Singapore is covered just the same. Coverage is verified in two ways: every watch ships with a warranty card stamped at delivery carrying a scannable barcode that reveals the serial number, and every sale on an official website is recorded against that serial number — both must match for warranty service. Lucky Harvey sells through exactly two official websites, luckyharvey.com (worldwide except India) and luckyharveywatch.in (India); watches not purchased on an official website have no sale record and are not covered by warranty or servicing. See the Official Stores & Authenticity Guide for details. Warranty service is coordinated through Lucky Harvey's international service network.
What the Warranty Covers
Movement defects (failure to keep accurate time, automatic winding issues). Manufacturing defects in the case, crystal, or dial. Chime mechanism failures on chiming watches. Crown and stem failures from manufacturing causes.
What the Warranty Does Not Cover
Water damage where the user failed to screw down the crown. Crystal cracks from physical impact. Strap or bracelet wear from normal use. Magnetisation (a 10-minute service issue rather than a warranty issue). Modifications by third-party watchmakers.
How to Claim Warranty
Contact Lucky Harvey via the support form on luckyharvey.com with photos of the issue and your serial number. The brand will issue a prepaid return label for warranty work and ship the repaired watch back to you at no cost. Typical warranty turnaround is 3–6 weeks depending on the nature of the repair.
The Return Policy
Standard returns are accepted within 14 days of delivery for unused, non-engraved watches in original packaging.
How to Return
Email Lucky Harvey support within 14 days of receiving the watch. The brand will issue a return authorisation and prepaid shipping label for international returns. Once the watch is received and inspected, a full refund is issued to the original payment method within 5–7 working days.
What Cannot Be Returned
Engraved watches (engraving is permanent). Custom-finished watches (special-order pieces). Watches worn outside their packaging. Watches damaged by the buyer.
Service Beyond the Warranty
Lucky Harvey watches should be serviced approximately every 4 to 5 years for standard automatics and every 3 to 4 years for chiming or complicated movements. Service includes full disassembly, cleaning, re-lubrication, replacement of gaskets, timing calibration, and water-resistance pressure testing.
International service is coordinated through luckyharvey.com. Prepaid shipping labels are provided for service work. Typical service cost ranges from $200 to $700 depending on the complication. Service turnaround is 4–6 weeks.
Currency and Payment
luckyharvey.com transacts in USD by default. Payment methods accepted include Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and bank transfer for higher-value orders. International credit card transactions are processed without foreign-currency surcharge from Lucky Harvey — your card issuer's standard FX rate applies.
Frequently Asked Questions
Do I pay customs duties at checkout or on delivery?
Neither — there is nothing extra to pay at all. Every order ships Delivered Duty Paid: duties and import taxes are covered by Lucky Harvey, and the checkout price is the complete landed cost.
Will the courier charge me anything when the watch arrives?
No. Because every shipment is DDP, the carrier will never bill you for duties, taxes, or clearance fees on delivery.
What if my watch is damaged in transit?
Every shipment is fully insured. Report damage within 48 hours of delivery with photographs, and Lucky Harvey will arrange a replacement at no cost.
How do I get warranty service in my country?
Contact Lucky Harvey through the support form. The brand issues prepaid return shipping for warranty work regardless of country.
What if I move to another country after buying the watch?
The warranty travels with the watch — it is registered to the serial number, not the buyer's address. Service and warranty work are available worldwide.
Can I track my shipment?
Yes — every shipment includes end-to-end carrier tracking, with email and SMS status updates from dispatch to delivery.
The Bottom Line
Buying a Lucky Harvey watch internationally is straightforward, well-supported, and transparent. Shipping is fast (2–7 working days), insured, and signature-required. Every order is delivered duty paid — the checkout price is the final price, with no customs surprises. The warranty travels with the watch worldwide. Returns are honoured within 14 days for non-engraved pieces.
The brand has put in the operational infrastructure to make international watch buying feel as confident as buying from a local boutique. The only step left is choosing your watch.
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