Refund policy

At Lucky Harvey, every timepiece is crafted with exceptional precision and care. To ensure transparency and a smooth customer experience, we offer a 7-day return window from the date of delivery, subject to the conditions below.

Eligibility for Returns

To be eligible for a return or refund:

  • The watch must be unworn, unused, and in as-good-as-new condition
  • All original tags, protective films, boxes, manuals, warranty cards, and packaging must be intact
  • A valid receipt or proof of purchase is required
  • The watch must show no signs of wear, resizing, damage, or usage

Important: If the watch sustains damage during return shipping due to inadequate protective packaging, the customer shall bear all associated losses, and the return or refund may be declined.

Manufacturing Defects

In the rare event of a manufacturing defect:

  • The issue must be reported within 48 hours of delivery
  • Once verified, the watch will be replaced at no additional cost, in accordance with our warranty terms

Please refer to the Warranty Policy on our website for detailed coverage.

Transit Damage

All Lucky Harvey shipments are fully insured during transit.

In the event of transit damage:

  • The customer must notify us within 48 hours of delivery
  • A clear, continuous unboxing video showing the sealed package being opened to reveal the product is mandatory

This unboxing video is required to validate and raise an insurance claim. Without this video, transit damage cannot be verified and the insurance claim may not be approved. In such cases, Lucky Harvey will be unable to process a replacement or refund.

Refund Before Shipment

If payment has been completed but the order has not yet been shipped, a refund may be requested. A 6% transaction and payment gateway handling fee will be deducted from the refund amount.

Return & Refund After Receiving the Product (Non-Quality Reasons)

If a return is requested for reasons other than manufacturing defects or transit damage, including change of mind or personal preference, the following are deducted from the refund:

  • Outbound shipping cost actually incurred by us
  • Import duties and taxes paid on the original shipment that are not recoverable
  • Payment processing and currency conversion fees charged by the payment provider
  • Handling and restocking charge covering inspection, repackaging, and administration

Return shipping is arranged and paid by the customer, fully insured, using the instructions provided at approval. Upon receipt, the watch undergoes a strict Quality Control inspection; returns that fail inspection (signs of wear, resizing, damage, missing tags, seals, or packaging) are not eligible for refund. In such cases, the watch will be shipped back to the customer at their expense. Approved refunds are issued to the original payment method within 10 business days of the watch passing inspection, together with an itemized breakdown of all deductions.
Customers in the United Kingdom, the European Union, and Norway benefit from statutory withdrawal rights of 14 days from delivery under applicable consumer law; nothing in this policy limits those rights.

Refund Request While the Package Is in Transit

If the order has already been shipped or is in international transit:

  • The package cannot be intercepted or cancelled mid-transit
  • The customer must receive the package first
  • A return request may be initiated after delivery, subject to the above conditions

How to Initiate a Return or Refund

To request a return or refund, please contact us:

Email: contact@lucky-harvey.com
WhatsApp only: +44 7459 287080

Once approved, return instructions and the return address will be shared. Watches sent without prior approval will not be accepted.

Final Note

Each Lucky Harvey timepiece represents refined craftsmanship, exclusivity, and luxury. These policies are designed to protect both our customers and the integrity of our creations. We appreciate your understanding and remain available to assist with any queries.

This Return & Refund Policy is issued by LUCKY HARVEY LIMITED (Business Registration No. 78215441), Unit 1607, 16/F, Multifield Plaza, 3 Prat Avenue, Tsim Sha Tsui, Hong Kong.